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Julia Mulcahy's avatar

You were lucky. That, "baby", could easily have escalated things. Lol!

I'm glad human kindness was what the lady received.

Kevin Rogers's avatar

I could sense that her explosion was simply a boiling point. "Baby" felt more right than "Ma'am" or "Miss" in the moment because I was looking to bond, not placate. It matched the tone, and it worked. But, yes, not always the safest choice.